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Florida Shuttle Transportation Complaint - Florida Shuttle Transportation - DO NOT USE.....!!!!!!!!!!!!
Florida Shuttle Transportation Complaint

Florida Shuttle Transportation Complaint

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Florida Shuttle Transportation - DO NOT USE.....!!!!!!!!!!!!


We booked the Miami to Kissimmee 6pm shuttle for June 4th, and booked in 2 months in advance. We arrived 30minutes before pick-up and called to let them know we were ready for collection as stated on the booking confirmation. When it hadn't arrived by 6.20pm we called to be told it was running late. By 7pm it still hadn't arrived so called again only to be told we should have received an email telling us it was cancelled. Guess what? Yes no email had been sent. We were asked to catch the next one at 6am the following morning which meant we had to pay for a hotel for an extra night stay. We waited from 5.30am and again called to let them know we were ready for collection, again as stated on the booking confirmation but were greeted by a answer machine message saying they don't open until 6am. After waiting until around 6.40am and no shuttle turning up and no answer to our calls we eventually had to taxi to the Amtrak and pay a further fee to catch the train. We've since received no communication to emails sent and no refund. THIS COMPANY SHOULD NOT BE USED OR TRUSTED. TAKE THIS AS A WARNING TO YOU ALL....!!!


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