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Florida Shuttle Transportation Complaint - Florida Shuttle a frustrating let down.
Florida Shuttle Transportation Complaint

Florida Shuttle Transportation Complaint

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Florida Shuttle a frustrating let down.


We were booked for 2pm, only to get a text late the previous night to say new time 8am and no other options. Had booked from Cocoa Beach to Miami. The first driver said he would transport part of the way and hand on to new driver. He then insisted we pay an extra $30 for baggage despite U.S. Only havin tow bags each, website says 2 free bags. 2nd driver dropped us at Fort Lauderdale airport and told us to wait for the next driver, as he had another pick up. We waited 90 minutes in the hot sun and then called company before we were picked up. I always try to work out with the company before ever doing a negative review, we tried to call, no answer, the owner text me back several times saying he was talking to drivers, still nothing. I requested a refund of the baggage fee, but nothing so far. I am still hopeful of a good outcome, as I try to give a service a fair go, but I thing they need a bit of work towards consumer satisfaction.


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