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Florida Shuttle Transportation Complaint - Florida Shuttle tried to rip me off
Florida Shuttle Transportation Complaint

Florida Shuttle Transportation Complaint

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Florida Shuttle tried to rip me off


To make this review short and simple this company is THE WORST company to EVER travel with. They were unprofessional & disorganized non stop. When I first purchased the trip I saw that it had no return time despite me putting I wanted a round trip so I called the help desk which after being put on hold several times I spoke with someone who barely understood me and who I barely understood myself and they informed me that it was just to leave not come back which left me in shock because I had purchased it 3 days before and they charged me a crazy amount just to leave. After reading all those horrible reviews I did not want to travel with them so I informed him I wanted to cancel my trip but refunding with this company comes at a high price. So the guy informs me that I had to EMAIL the company, not call but email. After finally getting an email 2 days after they didn't want to refund me my money & confirmed my trip for the next day so i just said fudge it & instead of going threw a mission i decided to take the trip & simply purchase a trip with another company to return. When I went to the closet location to my home which happened to be 35 - 40 minutes away I look for the bus all over the University of Florida parking lot & found the bus NO WHERE in sight at which point I proceeded to call the company who once again put me on hold automatically as they did once before with no chance for you to give your reply. So at that point I called again & had to speak forcefully so he wouldn't put me on hold again so when I asked where the bus was he informed me that the trip was cancelled even though the day before my trip was confirmed because they didn't want to give me a refund. You would think that the problems all ended there but nope, not with this company. Any who an hour later they tried to be slick & told me they would refund me my money but tried charging me a $10 processing me so I have to go threw the trouble of contacting my bank & disputing the transaction to gt my money back. So please please please guys don't EVER, EVER, EVER take a trip with the Florida shuttle transportation because trust you will be disappointed.
Btw would've gave 0 stars if possible.


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