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Florida Shuttle Transportation Complaint - This is a scam - DO NOT CALL - shuttle service
Florida Shuttle Transportation Complaint

Florida Shuttle Transportation Complaint

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This is a scam - DO NOT CALL - shuttle service


Can I give "0"stars??

What a nightmare. This is a scam. DO NOT CALL. I received a confirmation for my transfer from Orlando to Vero Beach, I paid additional for door to door pick up at both ends. At the appointed pick up hour, the driver called and said that they would not pick up at the agreed (in writing) location.

We were stranded in Orlando and had to pay $250 to get to Vero, already packed and checked out of the hotel. There was NO reasoning with them that we had a confirmation and WERE CHARGED for door to door. Verbally I was told they will NOT refund my money, because somehow this was MY fault. But I could send an email requesting a refund and 'see what happens'.

I absolutely have confirmation in writing that they would pick us up door to door. I called 24 hours prior to confirm, and they confirmed. Now the story changes and he says he did not confirm yesterday, then he proceeded to make up a whole story about a conversation that never took place. He kept calling me by the wrong name. The whole experience was VERY sketchy.

I used this service years ago and it was wonderful, but perhaps it is under new ownership. STAY AWAY - it was a nightmare.


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